Refund Policy

Last Updated: [may 01,2026]

Welcome to SGDigitalVault (https://sgdigitalvault.com).

We sell digital products (such as AI reels, templates, and downloadable content). Please read our refund policy carefully before making a purchase.

1. No Refund Policy

Due to the nature of digital products:

• All sales are final
• We do not offer refunds, returns, or exchanges
• Once the product is purchased and delivered, it cannot be canceled

This policy is in place because digital products cannot be returned once accessed or downloaded.

2. Exceptions (Limited Cases)

We may consider a refund only in the following situations:

• You were charged multiple times for the same product
• You did not receive the product due to a technical issue
• The product file is corrupted or not working, and we are unable to fix it

In such cases, please contact us within 48 hours of purchase.

3. Support & Issue Resolution

If you face any problem with your purchase:

• Missing download link
• File not opening
• Access issues

We will provide full support to resolve your issue as quickly as possible.

4. Refund Process (If Approved)

If your refund request is approved:

• The refund will be processed within 5–10 business days
• The amount will be credited back to your original payment method